Brand Identity, Logo Suite Design, and Graphic Design Inquiries
RETAINER FEE POLICY:
At the time of booking, a non-refundable deposit fee is required to start your project. All payments including upfront retainer fees are completed through invoices with debit/credit card or PayPal. Payment of the initial deposit is required at the time of signing your contract and has a 24-hour grace period. If the deposit is not paid within 5 days of accepting the proposal with no communication, your project is subject to cancellation.
PAYMENT POLICY:
Projects must be paid in full prior to deliverables being released. Checks are not accepted. A client has a 48-hour grace period for late payment after the due date. If payment is not received within that period, a late fee will be charged.
CANCELLATION POLICY:
You can cancel your contract at any time, by informing us in writing at least one (1) week in advance of the expected project completion date.
Likewise, we can cancel your contract at any time, by informing you in writing at least two (2) weeks in advance.
Cancellation does not affect any benefit or right that you or us become entitled to beforehand. So regardless of cancellation, you will pay us for any outstanding invoices and for work already done but not yet invoiced. All pending invoices will be voided if cancellation is prior to the due date.
DESIGN POLICY:
If we designed a logo, brand, and/or graphic as part of your project, then, as far as the copyright is concerned:
Upon payment of all our outstanding invoices for the project, and in exchange for such payment, we assign to you all rights, titles, and interests in the design (except our rights against false attribution as authors under the Singapore Copyright Act Cap. 63, moral rights and their worldwide equivalents).
In exchange, you grant us a royalty-free and permanent license to use representations of the designs and taglines in our portfolio (in all types of media), as a sample of our past works, in trade publications, educational material, to promote ourselves, and for competitions.
You’ll be entirely responsible for making sure our designs and taglines are free for you to use and register as a trademark, and that they don’t infringe anyone else’s rights - we cannot and do not accept any liability for these matters. We’ll sign any documents that are reasonably needed to confirm or evidence that you own the designs, provided you bear any legal and other fees that are incurred by either you or us in the process.
For all other deliverables created by us:
Upon payment of all our outstanding invoices for the project, and in exchange for such payment, we grant you a royalty-free license to use the deliverables for the uses stated in the quotation, without any changes or additions (except that you can make the designs smaller or larger for printing or display purposes).
If you want to put the deliverables to additional uses or make changes to them, additional fees will apply, and we might have to obtain additional licenses from third-party vendors - contact us and we’ll be happy to work out some terms with you. Otherwise, we will have to look to you to cover us for any damage, legal fees, and consequences if you put the deliverables to additional uses without our prior authorization.
We remain the owners of all rights in the deliverables in draft and final form, as well as of the works used to create them (except for materials that you provided, or that are owned by third parties), and are free to use them in future.
Design Coach Inquires
RETAINER FEE POLICY:
At the time of booking, a non-refundable retainer fee is required to secure your spot. All payments including upfront retainer fees are completed through invoices with debit/credit card or bank transfer. Payment of the deposit is required at the time of booking and has a 24-hour grace period. If the deposit fee is not paid within 24 hours, your inquiry will be voided.
PAYMENT POLICY:
Classes must be paid in full at least (7) seven days before the completion of the course. Checks are not accepted. A client has a 24-hour grace period for late payment on the due date. If payment is not received by 11:59 pm, a $50.00 late fee will be charged and all recordings will not be released until payment is received in FULL.